How you can save money on your energy bill as debts rise

Image source, Getty ImagesByKevin PeacheyCost of living correspondentPublished27 May 2026Updated 54 minutes agoThe amount of money owed to energy suppliers by customers has risen again to a new record high of £4.79bn.

Regulator Ofgem said that total debt and arrears in England, Wales and Scotland had risen by 15% in a year.

The data, external is updated every three months, with the newly-published figures covering the period from January to the end of March. They relate to energy customers who have been in debt for more than three months.

Average arrears for those without a repayment plan hit £1,876 for electricity and £1,623 for gas – more than twice the amount as those who have a repayment agreement.

Energy prices will rise for millions of households in July – driven by the increase in the cost of gas.

Experts say there are options to cut bills, even though people may feel they have already made every saving possible.

Suppliers say they may write off some of that debt, provide payment plans, or help with the cost of white goods, such as fridges and washing machines - but only if you tell them you're in trouble.

You can check what your supplier offers through various support measures, external.

Some 22 million people - about 40% of billpayers - have the certainty of fixed tariffs.

In these deals, the cost per unit does not change for the term of the tariff, which is usually a year. The total bill still depends on the amount of energy used.

Options on the market are cheaper than the price cap level. However, if international events do change and prices fall sharply, savings might not be so clear-cut.

Receiving your bill every quarter, rather paying a monthly direct debit, is typically about £140 a year more expensive, says regulator Ofgem.