HDFC Life pegs claim settlement ratio at 99.7% in FY26

HDFC Life registered a claim settlement ratio of 99.7 per cent for individual death claims in FY26.

“Timely and hassle-free settlement of every genuine claim will continue to be our priority,” said Sameer Yogishwar, Chief Operating Officer, HDFC Life.

“We are continually enhancing our capabilities and using technology to create an easier, more seamless, and more effective claim settlement process to enable faster turnaround times,’’ he added.

The company is leveraging digital workflows, automation, AI-led validation, and analytics to simplify claims assessment and processing.

Claimants can now initiate and track claims digitally, upload documents online, and receive timely communication updates throughout the process. Digital claims journeys reduce dependency on physical visits and manual paperwork, which can be emotionally and operationally difficult during stressful situations.

Under Project Inspire, HDFC Life is driving ZeroTouch Processing (ZTP), FastTrack processes, and realtime payment enablement in the claims domain.

To ensure claimants have a hassle-free experience towards processing the claims, they can reach HDFC Life through the multiple channels available to them – from walking into their nearest HDFC Life branch, connecting with their agent, or even by logging into the company’s portal, the company said.

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