Europe

Millions of people can get discounts on their bills - here's how

BBC Business
Millions of people can get discounts on their bills - here's how

Water, phone and broadband companies are willing to give millions of people discounted deals on their bills.

Social tariffs - sometimes known as essential, or basic, tariffs - can reduce bills for people on various benefits. Generally, you only need to ask your supplier to get on one.

Importantly, they are not price promotions designed to attract customers, but lower bills for the same service for those who would otherwise struggle to pay.

Most people who have fallen behind on paying their bills are unaware this help is available, a major report has suggested.

These tariffs vary between suppliers and the lower cost of them is often covered by higher bills for everyone else.

Getting one does require you to get in touch with your supplier and provide some evidence - but that does not take very long.

If your name is on the contract and you receive benefits such as universal credit, or pension credit, then companies may be able to give you a discounted deal.

For broadband and phone contracts, regulator Ofcom has a list of social tariffs provided by suppliers.

If yours is on the list, and you are eligible, then you can switch free of charge, and it won't cost to leave the contract either.

For water bills, every supplier in England and Wales has a social tariff - but who is eligible and the level of support varies between them. The consumer group for water customers has a list.

To apply, you generally need to provide some proof, such as details of the benefits you receive.

Scottish Water does not offer a social tariff, but there are other options available. In Northern Ireland, people are helped through the Community Care Register.

Original Headline

Millions of people can get discounts on their bills - here's how